Fired for stopping shoplifter
John Schultz says he lost his job at Whole Foods Market in Ann Arbor after he tried to stop a shoplifter from making a getaway. But the company says he went too far and violated a policy that prohibits employees from physically touching a customer - even if that person is carrying a bag of stolen goods.
Schultz says he had just punched out for a break at 7 p.m. on Sunday when he heard a commotion at the front door of the store, 3135 Washtenaw Ave. He said he came to the aid of the manager who yelled for help in stopping a shoplifter. Schultz, the manager and another employee cornered the shoplifter between two cars in the parking lot . . . .
I think that the obvious defense that Schultz could have made was that the manager asked him to stop the shoplifter. My guess is that this blanket rule against touching customers is because of fear of lawsuits.